OUR RETURN POLICY
There are limited returns on electrical parts. In the event of a return the buyer must notify the Parts Department at (844)255-5899 within 15 days from the original ship date using the options listed below.
- Notify FINDPIGTAILS.COM of the defect and its cause, if any, within 15 days of the date shipped from FINDPIGTAILS.COM. Notice shall be sufficient if it is given by mail, phone or fax using the contact information below.
E-mail: Contact us here
If identified CORRECTLY: No refund on shipping charges. Any parts with open, wrong, damaged or missing packaging will not be accepted. There will be a 25% restocking fee. Return the product freight prepaid. Upon receipt of the item a partial refund will be processed within 15 days either in the form of a credit to the card the item was processed on or by check.
No refunds are applied for electrical items that shipped and cancel due to an alternative option or perhaps the vehicle totals, etc.
If identified INCORRECTLY: Full refund (including shipping). A prepaid self addressed label will be provided for the part(s) being returned. Upon receipt of the item a refund will be processed within 15 days either in the form of a credit to the card the part was processed on or by check.
Special order items are CANNOT BE CANCELED and are NON-REFUNDABLE
“Tools are Non-Returnable”. Individuals open our kits, use an item for install and return it. There is a 30 day warranty on defective tools for manufacturing defects only. In addition only the defective item will be replaced. Not the entire kit.
Shipping cutoff time is 4pm (Central)
FINDPIGTAILS.COM provides the following Lifetime Warranty on products sold in the United States of America for Automotive Connectors. When properly delivered, installed, and maintained, under normal use and service conditions will be free from defects in material and workmanship for.
- This lifetime warranty applies, where applicable to corrosion prevention, circuit alignment, terminal retention, connector fit, fuse box orientation and protective covers.
- This lifetime warranty does not cover damage due to misuse, neglect, improper installation, vandalism, accidents, and acts of nature, electrical overload, exposure to cleaners or other chemicals. In addition, nor does our warranty extend to our products which have been repaired or altered outside of an FINDPIGTAILS.COM facility unless the repair or alteration has been expressly authorized in writing by FINDPIGTAILS.COM.
- If a product does not conform to this lifetime Warranty, FINDPIGTAILS.COM will repair or replace, at our option, any product which our examination reveals to be defective. If FINDPIGTAILS.COM is unable to repair the conforming aspect(s) of the product, then FINDPIGTAILS.COM will replace the product with one of the same “like and quality”. To obtain the applicable remedy (repair or replacement), you must follow the steps below:
- Notify FINDPIGTAILS.COM of the defect and its cause. Notice shall be sufficient if it is given by mail, phone or fax using the contact information below.FINDPIGTAILS.COM
HOUSTON, TX 77065
- Return the defective product to FINDPIGTAILS.COM freight prepaid. FINDPIGTAILS.COM will return the repaired or replacement product back to you at FINDPIGTAILS.COM expense.
- FINDPIGTAILS.COM will neither pay nor take responsibility for incidental, consequential damages or additional labor times caused by defects in the Product(s). Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
- This Lifetime Warranty gives you specific legal rights and you may also have other rights which vary from State to State.
Wire Harness Assemblies
All wire harness assemblies will ship 2-3 day ground via United Parcel Service (UPS). If Next Day Air or a different carrier is requested an additional fee may apply. You can track your package by logging into www.ups.com. Shipments are considered freight onboard. In other words, we cannot control shipping delays by the carrier.
Shipping and handling charges are based on weight, dimensions and destination.
11115 Neeshaw Dr. Houston, TX 77065